Shipping & Returns

hgdb.widebanner.freeshippingpage.holiday2017.nodate.jpgFree Shipping Promotions - USPS Ground - *Valid on U.S. Continental Orders ONLY.

Free USPS Ground Shipping applies to shopping cart order sub-total and pre-tax (if tax applicable). Shipping fees cannot be exchanged for currency, credit or the like and cannot be used in combination with any other offer, coupons or promotions. Promotions expire on the date listed.

Note: For express shipping services (overnight service, etc.), additional shipping fees will be applied to the customer shopping cart and paid for by the customer.

Shipping - USPS Ground

We ship to the U.S. Continental area.
Note: There are restrictions on some products, and some products cannot be shipped to U.S. destinations.

Please allow 3 business days for processing and 5-7 business days for USPS Ground delivery.

*Holiday, Seasonal and Weather delivery delays may occur with USPS and other services and are not the responsibility of Hair Goddess by Dawn Bacchi.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.